Terms of Service
Version 2026-08-23. These terms form a binding agreement between Pool Report Confirm ("we", "us"), operated by Genesis Investment Hub LLC, and the business that creates an account ("you"). By creating an account or using the service you accept these terms.
1. What the service is
Pool Report Confirm is documentation and proof-of-service software. It lets a pool service business record what happened on a visit — water readings, checklist items, chemicals added, notes and photos — and send a branded confirmation to the property owner.
It is not a CRM, dispatch or route-optimisation system, not accounting or invoicing software, and not a chemical dosing service. It does not decide what should be added to a body of water, does not monitor water quality, and does not verify that any work was actually performed.
2. Your responsibility for your data and your field work
You are solely responsible for every reading, chemical entry, task, note, photo, customer record and report created in your account, for the accuracy and completeness of that information, for who on your team can access the account, and for every decision or action taken in the field. Reports produced by the service are a record of what your team entered, not an independent verification of it.
3. No professional advice
The service does not provide professional, chemical, water-chemistry, dosing, safety, engineering, environmental, health, legal, tax or regulatory advice. Nothing displayed in the app or in a report is a recommendation. Compliance with applicable codes, licensing and safety requirements is entirely yours.
4. AI features
The note polishing feature is editorial assistance only: it rewrites wording you already wrote for grammar, clarity and tone. AI output can be wrong, incomplete or misleading and must never be relied on for readings, water chemistry, dosage, safety decisions, diagnosis or professional judgement. You are responsible for reviewing any AI-assisted text before it is sent. AI features are provided through third-party model providers and may change or be unavailable.
5. Availability, delivery and third parties
The service is provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any report, email or link will be delivered, received, opened or retained.
The service depends on third parties, including Stripe (payments), Resend (email delivery), our hosting and database provider, and AI model providers. Their outages, filtering, spam classification, rate limits or changes can delay or prevent delivery. We are not responsible for third-party services or for external sites linked from the app or from a report.
6. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business, data, goodwill or reputation, whether or not we were advised such damages were possible.
To the maximum extent permitted by law, and without limiting the above, we are not liable for: disputes between you and your customers; missed, late, incomplete or incorrectly documented service; damage to property, pools, surfaces or equipment; bodily injury or death; chemical purchase, storage, handling, mixing, dosing or misuse; water quality outcomes; regulatory action or fines; loss or non-delivery of a report or email; or any reliance placed by you, your team or your customers on the contents of a report.
Some jurisdictions do not allow the exclusion of certain warranties or liabilities. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, or for death or personal injury caused by our own negligence.
7. Cap on liability
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service or these terms — across all claims combined, whether in contract, tort or otherwise — will not exceed the greater of (a) the total subscription fees you actually paid us in the twelve (12) months immediately before the event giving rise to the claim, or (b) one hundred US dollars (US$100). If you use only the free plan, our total aggregate liability will not exceed US$100.
8. Indemnification
You will defend, indemnify and hold us harmless from any claim, demand, loss, liability or expense (including reasonable legal fees) arising out of or relating to: the pool or field services you perform; your relationships and communications with your customers; the content, data, photos and reports you create, upload or send; your use of the service in violation of law or of the rights of others; and your breach of these terms.
9. Plans, billing and cancellation
Free accounts include a limited number of reports per calendar month. Paid plans are billed monthly or annually in advance through Stripe and renew automatically at the then-current price until cancelled. Cancelling stops the next renewal; access continues through the end of the period you already paid for. See our Cancellation Policy and Refund Policy. Fees are exclusive of taxes, which are your responsibility where applicable. Plan report limits and seat limits are enforced by the service and may change; we will give notice of material changes to price or limits before they apply to your next renewal.
10. Account security
You are responsible for keeping credentials confidential, for managing the users you invite, and for all activity under your account, including unauthorized access resulting from your own credential handling. Tell us promptly at support@poolreportconfirm.com if you suspect compromise.
11. Suspension and termination
You may stop using the service at any time. We may suspend or terminate an account for non-payment, unlawful or abusive use, attempts to access other companies' data, security risk, or breach of these terms. On termination your right to use the service ends; you may request an export of your data before deletion.
12. Ownership and licence
You keep all rights to the data and content you enter, including customer records, notes and photos. You grant us a limited, non-exclusive licence to host, store, process, transmit and display that content solely to operate and support the service for you — including generating reports, sending emails you initiate, and serving public report links you create. We own the software, brand and all other materials of the service.
13. Governing law
These terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law rules. The state and federal courts located in Virginia have exclusive jurisdiction, and both parties consent to venue there.
14. Changes, severability, entire agreement
We may update these terms; the version identifier at the top changes when we do, and material changes may require renewed acceptance before continued use. If any provision is unenforceable, the rest remains in effect. These terms, together with the Privacy Policy, the Cancellation Policy and the Refund Policy, are the entire agreement between us and replace any prior understanding.
15. Contact
Questions about these terms: support@poolreportconfirm.com.